Welcome to OnChain360, a cryptocurrency analytics platform that enables users to track market data, analyze wallets, monitor SEC filings, and manage portfolios. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

First and last name
Email address
Username
Password (encrypted)
Account preferences and settings

1.2 Usage Information

Portfolio holdings you choose to track
Wallet addresses you submit for analysis (public blockchain data only)
Alerts, watchlists, and saved configurations you create
Feature usage and preferences
Search queries and coin lookups
Registration details (name and email) submitted during signup
Contact form submissions (name, email, subject, and message)

1.3 Technical Information

Device information (operating system, browser type)
IP address and location data
Usage analytics and performance metrics
Error logs and crash reports

1.4 Payment Information

Payment method details (processed securely by our payment providers)
Billing address and contact information
Transaction history

1.5 What We Do NOT Collect

Private keys or seed phrases
Exchange login credentials
Direct access to your wallets. We only read publicly available on-chain data
Any data that could compromise your crypto assets

2. How We Use Your Information

2.1 Service Provision

We use your information to provide and maintain the platform, fetch and display market data for your watchlists, analyze wallet addresses using public blockchain data, store and sync your portfolios and alerts, and process payments and manage subscriptions.

2.2 Communication

We may contact you to send account-related notifications, deliver price alerts and SEC filing notifications, send product and feature updates, provide customer support, send important service updates, and respond to your inquiries. All transactional emails are delivered via Resend.

2.3 Improvement and Analytics

We use aggregated, anonymized data to improve our services, analyze usage patterns, develop new functionality, and ensure platform security and performance.

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

OnChain360 does not sell, rent, or trade your personal information to third parties.

3.2 Service Providers

We share information with the following service providers who process user data on our behalf:

Stripe: payment processing (receives billing email and payment details)
Supabase: database and authentication infrastructure (stores account data)
Anthropic: AI assistant (Onyx); your chat queries are sent to Anthropic's API to generate responses
Resend: transactional email delivery (receives email addresses for alerts, account notifications, contact form responses)

These providers are bound by strict confidentiality agreements and may only use your data to provide services to OnChain360.

3.3 Hosting and Infrastructure

Our platform is hosted on Vercel. Standard server logs may contain request metadata such as IP addresses and user agents, but no user account data is shared with Vercel.

3.4 Data Sources

We fetch market data and public information from third-party sources including CoinGecko, CryptoCompare, CryptoRank, GoldRush, and SEC EDGAR.

3.5 Public Blockchain Data

When you submit a wallet address for analysis, we query public blockchain APIs to fetch transaction and balance data. This data is publicly available on the blockchain. We do not store wallet addresses or transaction data from your lookups.

3.6 Legal Requirements

We may disclose your information if required by law, to protect our rights and property, prevent fraud or security threats, or respond to government requests.

4. Data Security

We implement HTTPS encryption for all data in transit, encrypted storage for sensitive data at rest, secure authentication and access controls, and regular security audits.

5. Data Retention and Deletion

We retain your information for as long as your account is active or as required by law. When you delete your account, all personal data, portfolio and watchlist data, and alert configurations are permanently deleted. Once deleted, this data cannot be recovered by you or by us. You may request a copy of your data at any time in a standard, machine-readable format.

6. Your Rights and Choices

You have the right to access, update, delete, and export your personal information. You can opt out of marketing communications and manage cookie settings through your browser. Contact us directly to exercise any of these rights.

7. International Data Transfers

Your data may be processed and stored in countries other than your own. We comply with the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (GDPR), and other applicable privacy laws.

8. Children's Privacy

OnChain360 is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. When you sign in with Google or Microsoft, we receive only basic profile information (name, email) and you can revoke access at any time.

10. Financial Disclaimer

OnChain360 provides cryptocurrency market data and analytics for informational purposes only. Nothing on this platform constitutes financial, investment, legal, or tax advice. Always do your own research and consult qualified professionals before making financial decisions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and sending an email notification. Your continued use of OnChain360 after changes constitutes acceptance.

12. Contact Us

Email: support@onchain360.io
Business Entity: Auralis Holdings Pty Ltd
Address: New South Wales, Australia

13. Complaints

If you believe we have not handled your personal information appropriately, contact us directly or file a complaint with the relevant authority: Australia (OAIC), EU (your local data protection authority), or your local privacy regulator.

By using OnChain360, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein.